Please contact our Customer Service if you have any questions.
“Make yourself comfortable: your happiness is our commitment”
Choose the address you want us to send your order to and we’ll ship it free of charge when you spend over €50. Preparation and shipping costs for orders under €50 will be €9.
Free exchanges and returns
They don't feel quite right? Did you get the wrong size? No problem. You have 30 days to exchange or return any article conveniently and free of charge.How to make your return
All your purchases on Pikolinos.com are 100% safe. To ensure the security and confidentiality of your data, it is sent directly and in encrypted form to the bank server without being recorded on our server.
If you have any questions before or after placing your order, please contact our Customer Service Team via phone, email or social media.Contact us
Pikolinos is a guarantee of quality, because we use the very best materials to manufacture our shoes, bags and accessories. And if there is any manufacturing defect, don't worry: our Quality department handles the product warranty.Get to know our manufacturing process