GENERAL CONDITIONS OF PURCHASE

1. Parties

On one side, Pikostore S.L. (hereinafter, “Pikolinos”), with Tax ID No. B53906590 and registered address in Elche (Alicante), Calle Galileo Galilei nº2, email address info@pikolinos.com, and toll-free Online Customer Service telephone number 900858989, assignee of the domain www.pikolinos.com, and other websites with the same address but with generic top-level domains (gTLDs) and domain names corresponding to country codes or ccTLDs (hereinafter, the website, site, web page, web, or www.pikolinos.com), under an existing website assignment agreement with the assignee Pikolinos Intercontinental S.A., with Tax ID No. A53238713 and registered address in Elche (Alicante), Calle Galileo Galilei nº2; and on the other side, the purchaser, understood as any user in accordance with the provisions of the Specific Registration Conditions, of legal age under Spanish law, who accesses www.pikolinos.com and completes the steps set out therein for the purchase of one or more of the products in its catalog, including acceptance of these conditions.

2. Purpose

The purpose of these conditions is to govern the purchase by the purchaser of any of the products offered by Pikolinos on its website https://www.pikolinos.com in exchange for the corresponding financial consideration, in accordance with the provisions of Stipulation 4 below.

3. Purchasing process

3.1. How to place an order

The purchasing process is simple and can be carried out through the website itself. The user may make the purchase by accessing a previously registered account or as a guest, without the need to create a user account. In either case, the user must provide the information necessary for the correct management, processing and shipment of the order, and must expressly accept these General Conditions of Purchase. To purchase through the website, any user must browse the product catalog and add to the shopping cart the items of interest, specifying the number of units and the size. Where there is no choice of size, the user must select the only option available. Having done this, the user must:

• Click on the shopping cart and select “Buy”. If the user wishes to modify the order, they may do so by adding or removing products.

• At this point, the user will be asked to review the information shown on screen, add any necessary details, and select the payment method chosen. The payment methods currently available are as follows:

1. Debit or credit card: payments are accepted by Discover, Diners, American Express, Mastercard and Visa cards. In this case, we will need you to provide us with your card details solely for the purpose of processing payment.

2. PayPal: for more information visit www.paypal.com.

• Having done this, the user must, after reviewing their order and depending on the payment method selected, proceed to payment and thereby confirm their intention to purchase and complete the sale, subject to prior acceptance of these conditions.

• The user may choose any of the Pikolinos stores enabled for order collection. Here you can locate all points of sale enabled with the “Click&Collect” option. In this case, shipping will be free of any additional cost, provided the purchase exceeds €50.

• Pikolinos will confirm receipt of the buyer's intention to purchase and, where applicable, will also confirm payment. An electronic receipt corresponding to the purchase confirmation email will be sent from the website, detailing the prices of the products purchased, applicable taxes, and shipping costs, where applicable.

You expressly authorize us to issue the invoice in electronic format, although you may notify us at any time of your wish to receive a paper invoice, by email to info@pikolinos.com, in which case we will issue and send you the invoice in that format at no additional cost.

• The order will be received by the Purchaser within the period indicated on the website.

• If the user chooses a Pikolinos store to collect their order and, once 15 days have elapsed since the order became available, it has not been collected for reasons not attributable to us, we will understand that you wish to withdraw from the contract and will consider it terminated. As a result of the termination of the contract, we will refund the user all payments received, including shipping costs, once the product has been received back at our Logistics Center.

3.2. Technical means to correct errors

If you discover that an error was made when entering your personal shipping and/or billing address details when placing your order, you may amend it under “My Account”, in the “My Orders” section, provided that, for logistical reasons, it is still possible to make the amendment. This option will remain available until we begin preparing your order. When we begin preparation depends on the volume of orders we have to prepare.

Likewise, users who made their purchase as a “guest” may request the modification of such data through the customer service channels enabled by Pikolinos, identifying themselves by means of the order number and the email address used in the purchase, provided that the modification is technically and logistically possible.

Making changes to your order may affect the delivery date. You can check the updated delivery date once the order modification has been completed, in the “My Orders” section.

This option is not available for orders whose delivery address is a Pikolinos store enabled with the “Click&Collect” option; it is only available if you have chosen home delivery. Pikolinos advises that modifying the delivery address of an order may affect its delivery date.

4. Pricing and Shipping Policy

The prices of the products shown on the website are set by Pikolinos and are displayed in EUROS, including VAT or any other applicable taxes. However, information on taxes is subject to change as a result of changes to those taxes.

Pikolinos will only ship to Spain (except the Canary Islands, Ceuta and Melilla). If you wish to place an order from another country through this website, you may of course do so; however, please note that the user must choose one of the Pikolinos stores enabled for order collection or provide a delivery address within Spanish territory. Here you can locate all points of sale enabled with the “Click&Collect” option.

With regard to transport and delivery costs for the products, these will be free of charge for purchases over €50. The preparation and shipping cost for orders that do not exceed €50 will be €5. If the user chooses a Pikolinos store enabled with the “Click&Collect” option to collect their order, the conditions and shipping costs will not differ from those established for home deliveries. Please note that shipping costs are non-refundable.

The website may include promotions, discounts, toll-free numbers, etc. Such circumstances will be shown on screen, as will any applicable conditions in each case.

Except where circumstances arise from the customization of products, or in cases of force majeure, understood as unforeseen or extraordinary circumstances, we will send your order within the specific period indicated on the website, depending on the shipping method selected, and in any case within a maximum period of 30 days from confirmation of the order.

5. Acceptance of the General Conditions of Purchase

When the purchase is made entirely through www.pikolinos.com, the purchaser must read these conditions and expressly accept them by ticking the corresponding consent checkbox, which is unchecked by default, at the end of the purchasing process.

6. Right of withdrawal

Pikolinos offers the option of withdrawing from your purchase within a period of thirty (30) calendar days from receipt of your order, without the need for justification, provided the product has not been used or damaged. In the case of an order with multiple products delivered separately, the period will begin to run from the day on which physical possession of the last item is acquired. If you wish to exercise your right of withdrawal, you must notify us by means of an unequivocal statement, which must be sent to us by one of the following means:

a) Go to any Pikolinos physical store enabled with the “Click&Collect” option. Locate your nearest store here and bring your order number and ID card so that they can process it for you. Please note that you may only return your order in the same country where you purchased it.

b) By email to info@pikolinos.es, or by post to our address at Elche (Alicante), Calle Galileo Galilei nº2, P.C. 03203. You may use the following withdrawal form template, although its use is not mandatory.

c) Through the pre-established forms on the website:

a. If you have an account on the website, you must log in with your credentials to your private area of the website, click on “My Orders”, select the order containing the product you wish to withdraw from, and select the item by clicking RETURN. Pikolinos will send an email to the purchaser confirming receipt of their wish to return the products and the steps to follow.

b. If you do not have an account on the website, you can locate the order at https://www.pikolinos.com/localizar-pedido/, using the email address used when making the purchase and the order number provided in the confirmation email. Your order will appear; select the item by clicking RETURN. Pikolinos will send an email to the purchaser confirming receipt of their wish to return the products and the steps to follow.

c. If the user does not have an account on the website, they may process the return by identifying themselves using the email address used in the purchase and the order number provided in the confirmation email, without the need to create an account in order to exercise their right of withdrawal or to process returns.

If you request the return of your purchase through the forms enabled for that purpose on the website, the consumer will receive an email from Pikolinos containing a return tracking code. This alphanumeric code must be presented at the Post Office so that they can print the return label registered in their system (there is no need for the consumer to print the email in advance); it is sufficient to show the complete code at the Post Office branches.

Returns are free of charge.

The purchaser must use one of the means established above and return the products to us no later than fourteen (14) calendar days from the date on which they notified us of their intention to withdraw.

- Consequences of withdrawal

In the event of withdrawal, we will refund the customer all payments received following the purchase, including delivery costs (except for any additional costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any case, before 14 calendar days have elapsed from the date on which we were informed of the decision to withdraw. We may withhold the refund until we have received the goods, or until the customer has provided evidence of having returned them, whichever condition is met first.

The consumer will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics or functioning.

The goods must be returned in the same condition in which they were delivered, with all their containers and packaging.

Refunded amounts will be paid using the same payment method used for the purchase.

- Additional information

We expressly inform you that during sale seasons or special promotions, this return period may be extended to sixty (60) days. In such cases, this will be announced on the website, indicating the exact date on which this extended return period (60 days) will apply.

Please note that shipping costs in the event of a return are not refunded and are borne by the purchaser.

- Right to cancel the order

In addition to the right of withdrawal, Pikolinos offers the possibility of cancelling your purchase, provided that, for logistical reasons, it is still possible to cancel the order. This option will remain available until we begin preparing your order. When we begin preparation depends on the volume of orders we have to prepare.

Provided it is available, you will find the option to cancel your order under “My Account” in the “My Orders” section. Cancellation of an order must be carried out in full; cancellation of only part of the items in an order is not valid. Once cancelled, an order cannot be reactivated, so a new order must be placed through our website. If the cancelled order included a promotional code or discount voucher, it will be lost and cannot be used again to place a new order.

Users who made their purchase without registering an account may likewise request cancellation of the order through the customer service channels enabled by Pikolinos, providing the order number and the email address associated with it, provided that logistical preparation of the order has not yet begun or cancellation is still possible under Pikolinos's internal processes.

- Management of orders placed as a guest

Users who make purchases through the guest purchase option may manage their orders, including, where applicable, requests for information, tracking, modifications, cancellations, returns and size exchanges, through the alternative identification mechanisms enabled by Pikolinos. The lack of a registered user account will not limit the exercise of the rights legally or contractually recognized to the purchaser where the purchaser can reasonably prove their status as the order holder by means of the order number, the email address used in the purchase, or other verification means that Pikolinos considers appropriate to guarantee the security of the process.

7. Special features of Smiling Community membership

The Smiling Community takes effect on the date these conditions are published on the website and will be valid for an indefinite period. Notwithstanding the foregoing, given that the special features of Smiling Community membership are benefits and/or particular features voluntarily granted by PIKOLINOS to Club members, Pikolinos reserves the right to modify these conditions at any time. In such a case, Pikolinos will notify Club members in advance through the communication channels enabled for this purpose, where applicable (email, website, etc.).

The modification or cancellation of any of the Smiling Community's conditions will not entitle the Club member to any compensation whatsoever.

Pikolinos reserves the right to verify the identity of any Smiling Community member under any circumstances.

7.1. Club membership

Membership of the Smiling Community is acquired simply by subscribing to our Newsletter; thus, all users who subscribe to the Newsletter and complete the required data (marked with an asterisk) will be considered members of the Smiling Community, with all the associated benefits.

Section 7.2 describes the set of benefits and special features linked to Smiling Community membership. For anything not covered by the special features set out in section 7.2, the provisions of the remaining sections of these general conditions of purchase shall apply.

7.2. Smiling Community benefits and special features

7.2.1. Right of withdrawal

Pikolinos offers Smiling Community members the option of withdrawing from their purchase within a period of sixty (60) calendar days from receipt of their order, without the need for justification, provided the product has not been used or damaged.

This benefit will apply provided the user meets the Smiling Community membership requirement prior to the time the purchase is made.

7.2.2. Birthday benefit

Since access to the Smiling Community requires providing your date of birth, Pikolinos will send you a birthday greeting on your birthday, via the email address provided by the Smiling Community member, including a 15% discount on purchases at PIKOLINOS, valid for 30 days.

For more information on the processing of your personal data, please see our Privacy Policy.

7.2.3. Early access to offers and promotions

All Smiling Community members will have early access to the commercial promotions that PIKOLINOS publishes on its website and communicates privately by email to Smiling Community members.

7.2.4. Welcome discount

All users who become members of the Smiling Community will be given a “Welcome Discount”. This discount will be valid for 10 days from becoming a member of the club. It may only be used once (it is an initial discount) and may be combined with other discounts and/or promotions, but not with other coupons. It will apply to purchases of at least €50 ($50 for the USA and £50 for the UK).

7.2.5. Special sweepstakes

Smiling Community members may take part in specific sweepstakes that will be announced and published on the Website. Mere membership of the Smiling Community entitles participation in such sweepstakes, although the particular conditions and requirements of each sweepstake will apply to participation in it. Special sweepstakes will be advertised and published accordingly on the website, where their particular characteristics will be detailed.

7.2.6. Free cleaning products

Smiling Community members will be entitled to receive, free of charge, PIKOLINOS cleaning products, subject to the following conditions:

-   For the purposes of this benefit, “cleaning products” shall mean exclusively the cleaning cream or sponge.

-   This benefit will be linked to purchases of PIKOLINOS products made by subscribed customers during 2026, who may request a maximum of one (1) free cleaning product per customer per year, always upon express request.

-   This benefit will apply only to customers of Pikolinos Stores and of the official Online Store.

-   The free cleaning product will not be provided under any circumstances where the purchase giving rise to entitlement to it has been wholly or partly returned; this benefit will cease to apply from the moment the return is processed or requested.

The provisions of this clause constitute a benefit granted to Smiling Community members, without prejudice to the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the recast text of the General Law for the Defense of Consumers and Users and other supplementary laws; nothing set out herein shall be understood as a limitation of their rights.

8. Size exchanges

If you consider that the size of the product purchased does not meet your needs (and without prejudice to your right of withdrawal), you are offered the option of exchanging the size within a period of thirty (30) calendar days from receipt of your order, without the need for justification.

At Pikolinos we only accept size exchanges; if you wish to replace the product with a different model or color, you must return the product and place a new order. To carry out a size exchange for a product purchased on the Pikolinos website, you must log in to your user account and select the product you wish to exchange. Click here to access “My Account”.

In the case of purchases made as a guest, the user may process the exchange by identifying themselves using the order number and the email address used in the purchase, through the procedures specifically enabled by Pikolinos for managing orders without registration.

In the “My Orders” section of “My Account”, you can select the product you wish to exchange by clicking CHANGE SIZE. Once the size exchange has been requested, you must then select the new size you require, confirm your shipping details, and follow the instructions provided to process the size exchange.

Once the size exchange has been requested and the delivery method selected, you must hand over the product through the Post Office, following the instructions detailed in the exchanges and returns section of this website.

As soon as we receive your returned item, we will proceed to ship the new size.

It is important that, in order to carry out the exchange, the returned item is in the same condition as when you received it. As soon as we receive your returned package, we will check its condition and carry out the size exchange. If the size in question is not available, we will refund the price of the product.

If we do not receive the return within a maximum of 30 days from the exchange request, Pikolinos will cancel the reservation of your new size and the exchange request will be void.

Please remember that all exchanges of products purchased online must be processed through the procedures enabled by Pikolinos for managing online orders, whether through a registered account or through the identification mechanisms provided for purchases made as a guest. There is currently no option to exchange the size of items purchased on the Pikolinos website at physical points of sale.

9. Obligations of the parties

9.1. Obligations of Pikolinos

Under these Conditions, Pikolinos undertakes to:

• Make its best efforts to carry out the procedures necessary for the purchaser to receive the order.

• Provide the purchaser with the documentation necessary to receive the order.

• Comply with any other obligations contained in these conditions or in any other applicable conditions.

9.2. Obligations of the Purchaser

By accepting these conditions, the purchaser undertakes to:

• Pay the corresponding amounts on time and in the proper manner, including fees, taxes and any other costs specified during the purchasing process. Failure to pay, where this does not occur at the final step of the purchasing process, will release Pikolinos from the fulfillment of its obligations.

• Be responsible for the authenticity and accuracy of any data provided in order to make the purchase.

• Assume liability arising from failure to meet the requirements set by Pikolinos for holding purchaser status, or from not possessing the documentation required to place the order.

• Comply with any other obligations included in these conditions or in any other applicable conditions, such as the General Conditions of Use or the Specific Registration Conditions, and assume any liability arising from non-compliance therewith, holding Pikolinos fully harmless.

10. Legal warranty

We expressly inform you that, if you are contracting as a consumer and user, we offer warranties on the products marketed through this website, under the legally established terms for each product, and we shall be liable for any lack of conformity that becomes apparent within 3 years from delivery of the product.

11. Exclusion of liability

Pikolinos will under no circumstances be liable for any damages caused to the purchaser for reasons attributable to the purchaser.

Pikolinos will be liable solely for damages caused to the purchaser as a result of purchases made through the website, when these arise from willful misconduct on its part.

By way of example, and without limitation, Pikolinos will not be liable for:

• The usefulness to the purchaser of products purchased through www.pikolinos.com. In particular, the usefulness of any live materials purchased through the website, since this depends on circumstances such as weather, seasonal or environmental conditions...

• The suitability of the products for the purchaser's actual needs.

• Personal injury or property damage caused as a result of the use of the products.

• Failure to comply with its obligations for reasons of force majeure, such as, without limitation, internal or external strikes, natural disasters, failures on the part of the carrier, etc.

The purchaser acknowledges that the ordered products are purchased at their own risk, Pikolinos's activity being limited to carrying out the material tasks necessary to deliver the products selected. Pikolinos is under no circumstances liable for the purchaser's choice of products, even where Pikolinos has advised the purchaser in this regard, or for the purchaser's lack of diligence in checking the specifications of the ordered products.

In any case, the liability assumed by Pikolinos towards the purchaser shall under no circumstances include loss of profit and shall be limited, in any case, to a maximum, for any concept whatsoever, of the total amount received by Pikolinos from the purchaser in accordance with the stipulation on financial conditions set out in these conditions.

12. Indemnification

Failure by the purchaser to comply with these conditions or with any other applicable conditions may cause damage to Pikolinos. In this regard, the purchaser shall be obliged to compensate Pikolinos for any damage, loss or cost (such as lawyers' and court agents' fees).

Likewise, if the purchaser's non-compliance gives rise to any claims or proceedings against Pikolinos, the purchaser must hold Pikolinos harmless from these, and Pikolinos may claim from the purchaser any expense, cost, damage or loss arising therefrom.

13. Amendments

Pikolinos reserves the right, at any time and without the need for prior notice, to update and/or amend these conditions.

Such amendments will take effect from their publication on www.pikolinos.com through any means and in any form.

Any amendment to these conditions will only affect purchasers who accept them after such amendment.

14. General matters

14.1. Safeguarding and interpretation of these Conditions

These conditions, the specific conditions accepted at any given time, and any other conditions applicable to the purchaser constitute a single agreement between the purchaser and Pikolinos.

In the event of any contradiction between the provisions of these conditions and any other conditions entered into between the parties, the terms and conditions of these conditions shall prevail over those set out in the other conditions, unless the stipulations contained therein expressly provide otherwise.

The fact that either party, due to impossibility or convenience, does not require strict compliance with any of the terms of these conditions at a given time, does not constitute, and may not be interpreted as, a modification, whether total or partial, of these conditions, nor as a waiver by that party of its right to require compliance with their strict terms in the future.

The declaration of nullity of any of the stipulations of these conditions by a competent authority will not affect the validity of the remaining stipulations. In such a case, the contracting parties undertake to negotiate a new stipulation to replace the one declared void, as similar as possible to it. If such replacement proves impossible and the Stipulation was essential to these conditions, in the opinion of the party harmed by its removal, that party may opt to terminate the conditions.

Any reference made in these conditions to an article or piece of legislation that is repealed shall be understood as referring to the equivalent provision that replaces it.

14.2. Language

The language applicable to these conditions is Spanish. Where versions of these conditions have been provided in other languages, this has been done as a courtesy, for the purchaser's convenience. The purchaser expressly accepts that such versions will always be governed by the Spanish version.

If there is any contradiction between what is stated in the Spanish version of these general conditions of purchase and what is stated in any of their translations, the Spanish version shall in all cases prevail.

15. Special conditions for discount coupons

PIKOLINOS may provide discount coupons. Discount coupons are promotional offers that allow a partial reduction in the price of the order or product. Welcome coupons, subscription coupons, birthday coupons, or any type of promotion involving the use of a discount code shall be considered discount coupons, regardless of whether they are for single or multiple use, or for a fixed amount or a percentage discount.

Coupons apply only to products and not to shipping costs.

There are different types of coupons, the conditions of which are specified in commercial communications between the parties (either by email or on this website in its specific section). In such cases, you can consult the specific conditions in the text accompanying the coupon.

The conditions of each campaign will be provided together with the distribution of the discount coupon.

Discount coupons may be subject to certain additional restrictions or limitations (for example, minimum order, specific redemption period, etc.), so we advise the purchaser to read the specific conditions of each coupon carefully. Use or redemption of the coupon implies acceptance of the conditions applicable to it.

The general terms and conditions of purchase set out on this website apply to discount coupons, together with the specific conditions of each coupon.

It is very important to always check the applicable terms and conditions to see all the details or requirements of the coupon or offer.

Set out below are the general conditions applicable to discount coupons, which apply except where the specific conditions of each campaign provide otherwise:

-   To use the coupon you must be of legal age (18 years or older).

-   Discount coupons are personal and non-transferable.

-   As a general rule, discount coupons cannot be combined with other promotions run by the organizing entity, unless otherwise specified.

-   Only one discount coupon may be used per order and per shopping cart.

-   Discount coupons are non-refundable and cannot be exchanged for cash, in whole or in part. Consequently, in the event of a return of one or more items for which a discount coupon was used, PIKOLINOS will only refund the amount actually paid by the customer, and the coupon may not be refunded or reused.

-   If the coupon has a value greater than that of your order, the difference will not be refundable, nor may it be carried over to a subsequent order.

-   Discount coupons may only be valid for the purchase of a specific selection of products.

-   Coupons will have a set validity period and will expire if not used within that period.

-   It is not permitted to sell, trade or acquire discount coupons.

16. Complaints, claims and out-of-court dispute resolution

For any complaint or claim, you may contact us through our contact forms available under the Customer Service tab, or by the telephone number, email or postal address indicated in the first clause of these conditions. We also inform you that we have official complaint forms available for consumers and users. Your complaints and claims to our customer service department will be dealt with as promptly as possible and, in any case, within the legally established period. They will also be recorded with an identification code, which we will inform you of. If, as a consumer, you consider that your rights have been infringed, you may send your complaints to the email address info@pikolinos.com in order to request out-of-court dispute resolution.

We inform you that if the purchase between you and us was made online through our website, in accordance with EU Regulation No. 524/2013, you have the right to request out-of-court resolution of consumer disputes with us, accessible through the following website: http://ec.europa.eu/consumers/odr/.

17. Applicable law and jurisdiction

The relationship between Pikolinos and the user shall be governed by Spanish law.

Any dispute arising from or related to purchases made through the website shall be submitted to the non-exclusive jurisdiction of the Spanish courts.

Where the purchase is made by a business, the courts of the city of Elche shall have jurisdiction, or, if there are no commercial courts in that city, the courts of Alicante shall have jurisdiction.

Where the purchase is made by a consumer, nothing in this clause shall affect the rights recognized under applicable law.