Privacy Policy
This Privacy Policy governs the collection and processing of personal data provided by users when they access, browse or use the website, available at http://www.pikolinos.com/, (hereinafter, the website), as well as within the framework of electronic communications that Pikolinos (as defined below) sends to them, including emails, newsletters and Club Pikolinos communications.
Where the provision of personal data is necessary to use or request a service, users guarantee the accuracy, truthfulness, authenticity and validity of such data. They are responsible for keeping their data up to date so that it reflects reality at all times.
Data collection, purposes, legal basis and retention periods:
Acceptance of this Privacy Policy implies that the User authorises Pikostore S.L. (hereinafter referred to as “Pikolinos” or “We”), as Data Controller, N.I.F. B53906590, with registered address in Elche (Alicante), Calle Galileo Galilei 2 (hereinafter, Pikolinos), owner of the website under an assignment agreement with Pikolinos Intercontinental S.A., N.I.F. A53238713, also registered in Elche (Alicante), Calle Galileo Galilei nº 2, registered in the Alicante Commercial Registry, Volume 2067, Section 8, Sheet 16, Page no. 45341, to process their data and include it in processing records under its responsibility, for the purposes described below:
• Contact: The user may contact Pikolinos via the forms available on the website, including the “¿Chateamos?” chat. To do so, they must provide information such as type of request, first name and surname, country, email, telephone number and reason for the request. Pikolinos will use this data to manage the request and respond to the user.
Legal basis: User consent.
Retention period: One year, unless a different legal obligation applies or a longer retention period is required to process the request.
• Customer registration: To register online, the user must provide their first name, surname, telephone number and email address. This data allows Pikolinos to grant access to their personal account.
Legal basis: Explicit consent when creating the account.
Retention period: As long as the user remains registered.
Registration may also take place via Facebook. Facebook will then provide certain data to Pikolinos. Users are advised to ensure their Facebook information is up to date. More information:
https://www.facebook.com/privacy/explanation
• Purchase: To purchase Pikolinos products (online or via Televenta / telephone sales), users must provide personal data processed for:
o managing shipments, payments, invoicing, warranties, returns, etc., and informing them of the status of their order by email and/or mobile;
Legal basis: Performance of the sales contract.
o communicating updates or information related to the purchased product or service, including satisfaction surveys;
Legal basis: Performance of the contract and consent.
o issuing receipts or invoices;
Legal basis: Legal obligation.
Users may also receive commercial communications regarding products similar to those purchased, unless they object.
Legal basis: Legitimate interest.
Retention period: Throughout the purchase management, including returns, claims or security incidents, up to five years, unless a different legal period applies.
• Claims, recalls and safety alerts: Users may report a safety issue or claim via the available channels. Pikolinos will record the data necessary for the investigation and use it for recalls or safety alerts.
Legal basis: Legal obligation and consent.
Retention period: Up to five years.
• Donations: To make donations to the Fundación Juan Perán Pikolinos, users must provide their data, which Pikolinos will transfer to the Foundation to manage the donation and issue the corresponding certificate.
Retention period: Up to five years, unless a different legal obligation applies.
• Human Resources: Users may submit their application via the website. Identification, contact, education and professional experience data will be used to include them in recruitment processes.
Legal basis: User consent.
Retention period: One year.
• Club Pikolinos and Newsletters: Users may provide their email, date of birth and identification details to join Club Pikolinos and receive newsletters: Club benefits, new products, promotions and personalised information.
Legal basis: Consent.
Retention period: As long as the user remains a member of Club Pikolinos.
We also use tracking pixels in our newsletters. The operation of “Tracking pixels in emails” detailed below applies mutatis mutandis to those used in newsletters. These pixels allow, when the email is opened or images are loaded, access to or storage of information on your device (computer, smartphone, tablet, etc.) in order to measure email openings, track deliverability and assess interest in our content. In accordance with Article 82 of the French Data Protection Act, these trackers are only activated after obtaining your consent, unless strictly necessary for the technical sending of the communication you have expressly requested. You may withdraw your consent at any time using the unsubscribe links included in each email.
• Cart recovery: Users with an account will receive reminders of unfinished purchases and personalised suggestions.
Legal basis: Consent and legitimate interest.
Retention period: As long as the account remains active.
• Availability alerts: Users may provide their email to be notified when an out-of-stock size becomes available again.
Legal basis: Consent.
Retention period: Three months.
Web cookies: The website uses cookies and other tracking technologies to enhance browsing experience, analyse website usage and offer personalised content. Some cookies are strictly necessary for the functioning of the website and do not require consent; others used for analytics or personalisation require prior consent. The full list of cookies used, their purposes and the distinction between exempt and consent-based cookies is detailed in our cookie policy:
https://www.pikolinos.com/es-es/cookies-policy.html
Legal basis: Service necessity for exempt cookies; user consent for those requiring prior consent.
Additionally, tracking pixels are used on certain pages of our website. Their operation is equivalent to that described for email pixels.
Tracking pixels in emails:
When we send you emails, we use, subject to your consent, a tracking device known as a “tracking pixel”.
Data controller(s): The controller is PIKOSTORE, S.L., based in Elche (Spain), Galileo Galilei, 2. You may contact us at:
Data collected:
- whether the email was opened
- date and time of opening
- links clicked
- limited technical data (e.g. truncated IP address, browser type)
Purposes:
- measure email open rates
- analyse campaign effectiveness
- improve marketing communications
Legal basis: Prior consent.
How to accept or refuse:
- give consent via newsletter subscription or account creation
- refuse by not selecting the option
- configure email software to block images
Consequences: Refusal does not affect receipt of emails.
Retention: Data is retained for up to 25 months.
Data recipients: Internal departments of PIKOSTORE, S.L. and PIKOLINO’S INTERCONTINENTAL, S.A., and service providers.
Your rights: Access, rectification, erasure, restriction, objection, withdrawal of consent and lodging a complaint with CNIL.
You may exercise your rights by contacting:
Who do we share your data with?
Service providers and companies within the Pikolinos Group, including financial institutions, technology providers, logistics operators and marketing partners.
Changes to this Privacy Policy
Pikolinos may modify this Policy at any time in accordance with applicable legislation and will inform users accordingly.
Applicable language
The applicable language of this Privacy Policy is Spanish. Any version in another language is provided for information purposes only. In the event of discrepancies, the Spanish version shall prevail.
