Shopping guides

Shopping online with Pikolinos is very easy and 100% secure. Want to place an order at Pikolinos.com? We’ll show you how to do so step by step here.

When you complete the payment of your order, you will receive a confirmation email to inform you that your purchase has been made successfully. In the event that we need more information to ship the order, or if there is any incident with your order, we’ll contact you as soon as possible.

On special occasions, through our newsletter or through specific platforms, you can get promotional codes for special offers. To apply this coupon when purchasing, just follow these simple steps: Select your Pikolinos product, ”add to cart”, enter your promotional code and click "Buy".

When your order is ready, you’ll receive an email with the tracking code for your order so you can follow its status. If you have any questions, you can contact info@pikolinos.com and our Online Customer Service team will give you all the information you need.

The website automatically hides items and sizes that have run out. This means that if you can’t find what you’re looking for, unfortunately there is currently no stock left. However, you can try an alternative item or check back at a later date.

We recommend that you contact info@pikolinos.com so our Online Customer Service Team can attempt to locate the model you want in our shoe cyberspace.

Don't worry! Any orders you have requested to send as a gift won’t include the price.

And you can also customise your order with a special card, where we’ll write the text of your choice for the recipient of the package.

If you have any technical problems while browsing Pikolinos.com or while placing an order, please contact our Online Customer Service team. We’ll do everything we can to help you at info@pikolinos.com.

One of the most common reasons is that your email software is by marking our messages as "spam" and automatically saving them in your junk mail folder. To prevent this from happening, add no_reply@pikolinos.com to your email contacts. If you have already done this and are still not receiving our emails, make sure you've entered the correct address when you created your Pikolinos account. Just login to "My Account" and check your details. If you prefer, you can contact info@pikolinos.com and our Online Customer Service team will help you to solve any issue.

When you complete the payment of your order, you will receive a confirmation email to inform you that your purchase has been made successfully. In the event that we need more information to ship the order, or if there is any incident with your order, we’ll contact you as soon as possible.

At Pikolinos we carry out rigorous controls that guarantee the best quality of workmanship and materials. All our products are guaranteed against manufacturing defects. To make an inquiry about the guarantee, please contact us at info@pikolinos.com.

There are several payment options available to you. We accept all major credit and debit cards (Visa, MasterCard, Discover, Diners, American Express), or if you prefer, you can pay using PayPal. We at Pikolinos.com take security very seriously, so your data will be 100% protected with us. During the checkout process we will try to avoid any problems, but if you do have any issues, please get in contact with us so we can help you at info@pikolinos.com.

In some northern European countries we also accept other methods of payment such as Sofort, iDeal, Lastschrift or GiroPay. At the end of your purchase you’ll be able to select the payment methods available in your country.

For added security, the Pikolinos online store never has access to any confidential information relating to the method of payment. This is why your bank details will be required for every new order you place on our online store.

We hope that you're happy with your purchases from Pikolinos.com, but if you need to make an exchange or return, you can do so within 60 calendar days of receiving your order. You can view the entire returns process here.
Period extended to 60 days for returns of items purchased between 06/11/2020 and 28/02/2021. FREE.

Remember that if you wish to make an exchange for any reason, you must first make a return then make a new order.

If you'd like to exchange an item for any reason, you must first make a return (click here to view all the steps), and then make a new purchase.

Returns must be made within 60 days. Remember that the returned product must be in perfect condition and in its original packaging.
Period extended to 60 days for returns of items purchased between 06/11/2020 and 28/02/2021. FREE.

Returns of products from Pikolinos.com are free, as long as they take place within 60 calendar days from the date of receipt of the order.
Period extended to 60 days for returns of items purchased between 06/11/2020 and 28/02/2021. FREE.

Remember to request a refund for your order through your account at Pikolinos.com.

For your return to be accepted, it must be in perfect condition, not used or damaged, and must be in its original packaging.

Returns or exchanges for online sales cannot be made at physical points of sale. Pikolinos only allows returns that follow the established procedure.

As soon as we receive the item and check it's in perfect condition, we will refund the full amount your credit card or whichever other payment method you used. This payment will be made according to the terms and conditions of your bank.

Pikolinos offers convenience and flexibility for you make your purchases. That means we ship your order free of charge whenever it is over €50, while preparation and shipping costs for orders under €50 will be €9. We also don’t charge for returns.

Remember that if you wish to exchange a product, you must first make a return and then place a new order at Pikolinos.com.

Once you’ve finalised your order we’ll send you a confirmation email containing the details of your order. Then our team will get straight to work preparing your package and dispatch it within 24-48 hours working days. When your order is ready, you’ll receive an email with the tracking code for your order so you can follow its status.

To make your shopping experience at Pikolinos.com as quick and convenient as possible, we deliver your order to the address of your choice. Just enter your delivery details when placing your order.

We currently only ship orders to the countries of the European Union, United States, Canada and Mexico. You can also go to the store finder to find your nearest point of sale.

Your Pikolinos.com account allows us to have the necessary data to process your order. You can edit these details from your account or request their removal by sending an email to info@pikolinos.com. You can also use your account to track your orders and returns, update your details, etc.

On the main page of our website, at the top next to the search bar, you’ll find “My Account”. If you've already signed up to Pikolinos.com you just have to enter your email and password. If you're a new customer, select “I'm not a customer yet”, click “Create account”, fill in the form and select “Send”.

No, it is not necessary. You can place the order without creating an account, and once you have made the payment for your purchase you can create a new account at Pikolinos.com, if you wish.

There are loads of advantages for registering at Pikolinos.com. For example, once you register, you do not need to fill in your shipping information every time you place an order. You can also save your favourite items in the “Favourites” section.

All our products have a two-year warranty from their date of purchase against any manufacturing defect certified by our Quality Department. Please bear in mind that our product warranty does not cover any damage caused by improper use. In addition Pikolinos will not accept complaints concerning products previously handled or repaired by the customer.

Once the incident has been processed by our Customer Experience team, Pikolinos’ Quality Department will review the damaged item and our specialists will decide whether to repair or replace it depending on how it is damaged. If we have to give a refund we will need your bank account number.

Remember that it is very important to always keep your receipt or proof of purchase so we can give you the best solution.

According to the current legislation, Pikolinos agrees to evaluate all the possible quality defects in the production process. However, Pikolinos will proceed differently depending on the sale channel used (by the customer) to purchase the product.

The leather we use for Pikolinos shoes are of the highest quality calfskin. The exclusive treatment of the leather, using natural products and waxes, is carried out at Pies Cuadrados, a Pikolinos Group company specialized in tanning. Our leathers do not have any kinds of resins or protective plastic films. As a result, we get a leather that preserves its pores intact, allowing the foot to breathe more easily.

If you want to get to know all the types of leather used by Pikolinos, visit Pikolinos Care and discover more about the leather of your shoes.

Pikolinos enjoys an unmistakable personality: their handcrafted manufacture, with hand-sewn stitching and natural, soft, resistant leathers mean comfort, alongside the exclusive designs and characteristic colours that are the essence of the brand. Another factor that reinforces the Pikolinos identity is the manner of stitching at the soles in many of the models. This method means that the shoe leather is more flexible and adapts better to the foot of each person, achieving maximum comfort.

Due to the exclusive treatment of the leather, with natural products and waxes, we advise that you avoid exposing your Pikolinos shoes to water. If your Pikolinos have got wet in the rain, we advise you to place newspaper inside the shoe to absorb moisture, then subsequently allow them to dry in the shade, so that the shoe regains its flexibility and natural appearance. It is important not to expose the shoe to sources of heat, as these will dry out the leather leaving it hard and stiff.

When saving your shoes for the next season, we recommend storing them suitably in the original box, in a dry place with paper inside the shoes to prevent the leather from becoming deformed.

To clean and care for your Pikolinos perfectly, the first thing you have to do is identify the type of leather your model is made from. To do so, visit our Pikolinos Care website and enter the reference for your Pikolinos shoes. There you’ll find all the tips for caring for your Pikolinos and keeping them as good as new for a very long time. Go to Pikolinos Care

If you bought the item in our online store and you want to resolve a problem with your Pikolinos, please contact our Customer Experience team by emailing info@pikolinos.com or calling freephone 900898585. They will handle the incident by examining the problem and dealing with it in the way that’s best and most convenient for you.

If you bought the item in any of our shops, you should report the incident at any Pikolinos point of sale. There our colleagues will examine the problem and in all probability will be able to give you an immediate solution. If the product you purchased needs to be evaluated or repaired, our colleagues will send it to Pikolinos’ headquarters in Elche where our Quality team will review the incident and decide whether repair or replacement of the item is the best solution.

Remember we need as much information as possible to handle your incident so you will have to take your receipt or proof of purchase for the item to the shop. This is because all our products have a two-year warranty for quality problems from their date of purchase.

If you purchased your Pikolinos at a multi-brand point of sale and you have a quality incident, you need to take the item to the shop along with your proof of purchase. If the shop is unable to give you an immediate solution, they will send the damaged item to our headquarters so the Pikolinos Quality team can examine it and decide on the best solution for you.

Remember we need as much information as possible to handle your incident so you will have to take your receipt or proof of purchase for the item to the shop. This is because all our products have a two-year warranty for quality problems from their date of purchase.

If you bought your Pikolinos when you were in a country other than the one you usually live in and you want to change, return or sort out an incident with your Pikolinos, please email info@pikolinos.com and our Customer Experience team will find the best solution for your problem. Bear in mind that we cannot handle exchanges, returns or incidents with items if you are in a country other than the one where you bought them. However, each case is different and we are committed to offering you the most convenient option, so we will examine your particular situation to try to help you.