If you have any questions about your purchase or need help with your order, our Customer Care Service is here for you on all our channels.


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M-F 8.00-17.00 h

S 9.00-13.00 h



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On our free Online Customer Care line, the Pikolinos team can help answer any questions about order tracking.


Monday to Friday 8:00 am - 5:00 pm and Saturdays 9:00 am - 1:00 pm

Contact us on chat

If you prefer, contact us on chat using the window at the bottom of this page. Remember, our customer care hours are:

Monday to Friday 9:00 am - 6:00 pm and Saturdays 9:00 am - 1:00 pm