Buying guide

Shopping at Pikolinos' online store is very easy and totally secure. Would you like to place an order with Pikolinos.com?. We'll show you what you need to do, step by step, here.

Once you've completed the payment for your order, you'll get a confirmation e-mail to let you know that your purchase has been successful. If we need more information to ship the order, or if there is any problem with your order, we will get in touch with you as soon as possible.

To apply a discount to your order using a promo code, you just need to follow these simple steps: Choose your Pikolinos product, add it to the cart, and click on “Purchase”. On the next page, you'll see a summary of your order, where you'll have to click on “I have a promo code”. We will apply the relevant discount when processing your order.

When your order is ready, you'll get an e-mail with a tracking code so you can track the status of the shipment. If you have any questions, you can write to pikolinosusa@pikolinos.com and our Online Customer Service team will help you with anything you need.

The website automatically hides any items and sizes that are sold out. So if you can't see what you were looking for, unfortunately that means the item is currently out of stock. You can look for an alternate item or search again at another time.

We recommend writing to pikolinosusa@pikolinos.com so our Online Customer Service team can try to find the style you'd like in our shoe cyberspace.

Don't worry! Any order you've requested to send as a gift will not include the price.

In addition, if you'd like, you can personalize your order with a special card where we'll write the text of your choice for the package recipient.

If you have any technical problems while browsing on Pikolinos.com or when making an order, please contact our Online Customer Service team. We will do everything we can to help you from pikolinosusa@pikolinos.com.

One of the most common reasons is that your e-mail client is marking our messages as “spam” and is automatically sending them to your junk mailbox. To keep this from happening, add no_reply@pikolinos.com to your e-mail address book, so you won't have any more problems getting our e-mails. If you've checked this and you still aren't getting our e-mails, please make sure you entered your address correctly when you created your account with us. Just log in to “My Account" and check all your details. If you prefer, you can write to info@pikolinos.com and our Online Customer Service team will help answer your questions.

At Pikolinos, we carry out rigorous checks that guarantee the quality of the manufacturing and materials. All of our products are guaranteed against manufacturing defects. For any questions about the guarantee, please get in touch with us by writing to pikolinosusa@pikolinos.com.

There are several payment options available. We accept major credit and debit cards (Visa, MasterCard, Discover, Diner's Club, American Express), or, if you prefer, you can use PayPal. All of us here at the Pikolinos.com team take security very seriously, so your information will be completely protected with us. We will try to prevent any problems during the payment process, but if any issue does arise, please get in touch with us and we will help you from pikolinosusa@pikolinos.com.

For enhanced security, the Pikolinos online store never has access to the confidential information related to payment methods. You will therefore be asked for your bank details every time you place a new order at our online store.

We hope that you're happy with the items you have purchased from Pikolinos.com, but if you need to exchange or return anything, you have 30 calendar days from the date you received the order to do so. You can see the entire returns process by clicking here.

Remember that if you'd like to exchange an item for any reason, first you will need to return it, and then you will need to purchase the new item.

If you'd like to make an exchange for any reason, first you must return the item (click here to see all the steps), and then buy the new item.

Items must be returned within 30 days. Remember that the product to be returned must be in perfect condition and in its original packaging.

It is free to return products purchased from Pikolinos.com, as long as the item is returned within 30 calendar days from when you received your order.

Remember that you need to request to return the item through your Pikolinos.com account.

In order for the return to be accepted, the product must be in perfect condition, it must not be used or broken, and it must be in its original packaging.

Items purchased online cannot be returned or exchanged at physical points of sale. Pikolinos will only and exclusively accept returns that have followed the established procedure.

As soon as we receive the item and check its condition, we will credit the total amount to your credit card or whichever payment method you used. The refund will take place according to your bank's conditions.

Pikolinos offers convenience and flexibility so you can shop easily. We ship your order for free to whichever address you give us. We don't charge shipping costs for returns, either.

Remember, to exchange one product for another, you must first return the first item and then place a new order at Pikolinos.com.

Once you've completed your purchase, we'll send you a confirmation e-mail with the details of your order. This is when our team will start preparing your order so it can be sent out as soon as possible. Delivery times can range between 3 and 7 business days, depending on the state you live in. When your order is ready, you'll get an e-mail with a tracking code so you can track the status of the shipment.

To make it quick and easy to shop at Pikolinos.com, our shipper will deliver your order to whichever address you choose when placing your order.

Of course! You just need to enter your new shipping address when making your order. It's perfect for sending gifts to friends or getting a package at your vacation destination.

At the moment we only send orders to the USA, European Union countries, Canada and Mexico. You can also check the store locator to find your closest point of sale.

Your Pikolinos.com account allows us to get all the information needed to process your orders. You can change this information from your account or ask for it to be deleted by writing to pikolinosusa@pikolinos.com. You can also track your orders and returns, update your details, etc. from your account.

On the home page of our website, at the top next to the search bar, you'll see the “My Account” section. If you're already registered with Pikolinos.com, you just have to enter your e-mail and password. If you're a new customer, choose the option “I am not a customer yet”, click on “Create account”, complete the form, and select “Send”.

No, it's not necessary. You can place your order without creating an account and, once you've paid for your purchase, you will be able to create a new account at Pikolinos.com if you wish.

There are lots of advantages to registering with Pikolinos.com. For example, once you've registered, you won't have to enter your shipping details every time you purchase something. You'll also be able to save the styles you like most in the “Favorites” section.

The leathers we use for Pikolinos shoes are the highest quality bovine leather. We treat the leather exclusively using natural products and waxes, at Pies Cuadrados, a Pikolinos group company that specializes in tanning. We don't use any kind of resins or protective plastic film on our leather. As a result, we get leather that keeps its pores intact, allowing the feet to breathe more easily.

If you'd like to learn about all the types of Pikolinos leathers, you can go to Pikolinos Care and find out about the leather of your shoes.

One advantage of Pikolinos is their unmistakable personality: Their handcrafted manufacturing and natural, soft, and resistant leathers provide comfort, exclusive designs, and characteristic colors that are the essence of the brand. Another factor that reinforces the Pikolinos identity is the use of stitching to the sole in many of its styles. This method allows the shoe's leather to be more flexible and adapt to each person's foot, achieving maximum comfort.

Due to the exclusive treatment of the leather, using natural products and waxes, we advise that you avoid getting your Pikolinos wet. If your Pikolinos have gotten wet in the rain, we recommend that you put newspaper inside the shoes to absorb the moisture, and then allow them to dry out of direct sunlight, so the shoes recover their flexibility and natural look. It is important that you don't expose your shoes to sources of heat, as this would dry out the leather, making it hard and stiff.

When storing your shoes until next season, we recommend keeping them in the original box in an appropriate way, in a dry place, and with paper inside the shoes to keep the leather from getting misshapen.

To clean and care for your Pikolinos, the first thing to do is identify the type of leather used for your style. To do this, visit our Pikolinos Care page and enter your Pikolinos reference. This way, you'll be able to find out all the tips for caring for your shoes and keeping them looking brand new for a long time. Go to Pikolinos Care