Buying guide

Shopping at Pikolinos' online store is very easy and totally secure. Would you like to place an order with Pikolinos.com?. We'll show you what you need to do, step by step, here.

Once you've completed the payment for your order, you'll get a confirmation e-mail to let you know that your purchase has been successful. If we need more information to ship the order, or if there is any problem with your order, we will get in touch with you as soon as possible.

To apply a discount to your order using a promo code, you just need to follow these simple steps: Choose your Pikolinos product, add it to the cart, and click on “Purchase”. On the next page, you'll see a summary of your order, where you'll have to click on “I have a promo code”. We will apply the relevant discount when processing your order.

When your order is ready, you'll get an e-mail with a tracking code so you can track the status of the shipment. If you have any questions, you can write to pikolinosusa@pikolinos.com and our Online Customer Service team will help you with anything you need.

The website automatically hides any items and sizes that are sold out. So if you can't see what you were looking for, unfortunately that means the item is currently out of stock. You can look for an alternate item or search again at another time.

We recommend writing to pikolinosusa@pikolinos.com so our Online Customer Service team can try to find the style you'd like in our shoe cyberspace.

Don't worry! Any order you've requested to send as a gift will not include the price.

In addition, if you'd like, you can personalize your order with a special card where we'll write the text of your choice for the package recipient.

If you have any technical problems while browsing on Pikolinos.com or when making an order, please contact our Online Customer Service team. We will do everything we can to help you from pikolinosusa@pikolinos.com.

One of the most common reasons is that your e-mail client is marking our messages as “spam” and is automatically sending them to your junk mailbox. To keep this from happening, add no_reply@pikolinos.com to your e-mail address book, so you won't have any more problems getting our e-mails. If you've checked this and you still aren't getting our e-mails, please make sure you entered your address correctly when you created your account with us. Just log in to “My Account" and check all your details. If you prefer, you can write to info@pikolinos.com and our Online Customer Service team will help answer your questions.

At Pikolinos, we carry out rigorous checks that guarantee the quality of the manufacturing and materials. All of our products are guaranteed against manufacturing defects. For any questions about the guarantee, please get in touch with us by writing to pikolinosusa@pikolinos.com.

There are several payment options available. We accept major credit and debit cards (Visa, MasterCard, Discover, Diner's Club, American Express), or, if you prefer, you can use PayPal. All of us here at the Pikolinos.com team take security very seriously, so your information will be completely protected with us. We will try to prevent any problems during the payment process, but if any issue does arise, please get in touch with us and we will help you from pikolinosusa@pikolinos.com.

PSD2 regulation: To finalize your purchase and for security reasons, your bank may ask you to verify your purchase in different ways (via SMS, a notification on your mobile phone or other methods). In case of doubt, please contact your bank.

For enhanced security, the Pikolinos online store never has access to the confidential information related to payment methods. You will therefore be asked for your bank details every time you place a new order at our online store.

We hope that you're happy with the items you have purchased from Pikolinos.com, but if you need to exchange or return anything, you have 60 calendar days from the date you received the order to do so. You can see the entire returns process by clicking here.
Period extended to 60 days for returns of items purchased between 06/11/2020 and 28/02/2021. FREE.

Remember that if you'd like to exchange an item for any reason, first you will need to return it, and then you will need to purchase the new item.

If you'd like to make an exchange for any reason, first you must return the item (click here to see all the steps), and then buy the new item.

Items must be returned within 60 days. Remember that the product to be returned must be in perfect condition and in its original packaging.
Period extended to 60 days for returns of items purchased between 06/11/2020 and 28/02/2021. FREE.

It is free to return products purchased from Pikolinos.com, as long as the item is returned within 60 calendar days from when you received your order.
Period extended to 60 days for returns of items purchased between 06/11/2020 and 28/02/2021. FREE.

Remember that you need to request to return the item through your Pikolinos.com account.

In order for the return to be accepted, the product must be in perfect condition, it must not be used or broken, and it must be in its original packaging.

Items purchased online cannot be returned or exchanged at physical points of sale. Pikolinos will only and exclusively accept returns that have followed the established procedure.

As soon as we receive the item and check its condition, we will credit the total amount to your credit card or whichever payment method you used. The refund will take place according to your bank's conditions.

Pikolinos offers convenience and flexibility so you can shop easily. We ship your order for free to whichever address you give us. We don't charge shipping costs for returns, either.

Remember, to exchange one product for another, you must first return the first item and then place a new order at Pikolinos.com.

Once you've completed your purchase, we'll send you a confirmation e-mail with the details of your order. This is when our team will start preparing your order so it can be sent out as soon as possible. Delivery times can range between 3 and 7 business days, depending on the state you live in. When your order is ready, you'll get an e-mail with a tracking code so you can track the status of the shipment.

To make it quick and easy to shop at Pikolinos.com, our shipper will deliver your order to whichever address you choose when placing your order.

At the moment we only send orders to the USA, European Union countries, Canada and Mexico. You can also check the store locator to find your closest point of sale.

Your Pikolinos.com account allows us to get all the information needed to process your orders. You can change this information from your account or ask for it to be deleted by writing to pikolinosusa@pikolinos.com. You can also track your orders and returns, update your details, etc. from your account.

On the home page of our website, at the top next to the search bar, you'll see the “My Account” section. If you're already registered with Pikolinos.com, you just have to enter your e-mail and password. If you're a new customer, choose the option “I am not a customer yet”, click on “Create account”, complete the form, and select “Send”.

No, it's not necessary. You can place your order without creating an account and, once you've paid for your purchase, you will be able to create a new account at Pikolinos.com if you wish.

There are lots of advantages to registering with Pikolinos.com. For example, once you've registered, you won't have to enter your shipping details every time you purchase something. You'll also be able to save the styles you like most in the “Favorites” section.

All our products have a two-year warranty from their date of purchase against any manufacturing defect certified by our Quality Department. Please bear in mind that our product warranty does not cover any damage caused by improper use. In addition Pikolinos will not accept complaints concerning products previously handled or repaired by the customer.

Once the incident has been processed by our Customer Experience team, Pikolinos’ Quality Department will review the damaged item and our specialists will decide whether to repair or replace it depending on how it is damaged. If we have to give a refund we will need your bank account number.

Remember that it is very important to always keep your receipt or proof of purchase so we can give you the best solution.

According to the current legislation, Pikolinos agrees to evaluate all the possible quality defects in the production process. However, Pikolinos will proceed differently depending on the sale channel used (by the customer) to purchase the product.

The leathers we use for Pikolinos shoes are the highest quality bovine leather. We treat the leather exclusively using natural products and waxes, at Pies Cuadrados, a Pikolinos group company that specializes in tanning. We don't use any kind of resins or protective plastic film on our leather. As a result, we get leather that keeps its pores intact, allowing the feet to breathe more easily.

If you'd like to learn about all the types of Pikolinos leathers, you can go to Pikolinos Care and find out about the leather of your shoes.

One advantage of Pikolinos is their unmistakable personality: Their handcrafted manufacturing and natural, soft, and resistant leathers provide comfort, exclusive designs, and characteristic colors that are the essence of the brand. Another factor that reinforces the Pikolinos identity is the use of stitching to the sole in many of its styles. This method allows the shoe's leather to be more flexible and adapt to each person's foot, achieving maximum comfort.

Due to the exclusive treatment of the leather, using natural products and waxes, we advise that you avoid getting your Pikolinos wet. If your Pikolinos have gotten wet in the rain, we recommend that you put newspaper inside the shoes to absorb the moisture, and then allow them to dry out of direct sunlight, so the shoes recover their flexibility and natural look. It is important that you don't expose your shoes to sources of heat, as this would dry out the leather, making it hard and stiff.

When storing your shoes until next season, we recommend keeping them in the original box in an appropriate way, in a dry place, and with paper inside the shoes to keep the leather from getting misshapen.

To clean and care for your Pikolinos, the first thing to do is identify the type of leather used for your style. To do this, visit our Pikolinos Care page and enter your Pikolinos reference. This way, you'll be able to find out all the tips for caring for your shoes and keeping them looking brand new for a long time. Go to Pikolinos Care

If you bought the item in our online store and you want to resolve a problem with your Pikolinos, please contact our Customer Experience team by emailing info@pikolinos.com or calling freephone 900898585. They will handle the incident by examining the problem and dealing with it in the way that’s best and most convenient for you.

If you bought the item in any of our shops, you should report the incident at any Pikolinos point of sale. There our colleagues will examine the problem and in all probability will be able to give you an immediate solution. If the product you purchased needs to be evaluated or repaired, our colleagues will send it to Pikolinos’ headquarters in Elche where our Quality team will review the incident and decide whether repair or replacement of the item is the best solution.

Remember we need as much information as possible to handle your incident so you will have to take your receipt or proof of purchase for the item to the shop. This is because all our products have a two-year warranty for quality problems from their date of purchase.

If you purchased your Pikolinos at a multi-brand point of sale and you have a quality incident, you need to take the item to the shop along with your proof of purchase. If the shop is unable to give you an immediate solution, they will send the damaged item to our headquarters so the Pikolinos Quality team can examine it and decide on the best solution for you.

Remember we need as much information as possible to handle your incident so you will have to take your receipt or proof of purchase for the item to the shop. This is because all our products have a two-year warranty for quality problems from their date of purchase.

If you bought your Pikolinos when you were in a country other than the one you usually live in and you want to change, return or sort out an incident with your Pikolinos, please email info@pikolinos.com and our Customer Experience team will find the best solution for your problem. Bear in mind that we cannot handle exchanges, returns or incidents with items if you are in a country other than the one where you bought them. However, each case is different and we are committed to offering you the most convenient option, so we will examine your particular situation to try to help you.