You may return your item for a refund within 30 days from the date the item is delivered to you, subject to the terms and conditions below. No refunds will be made after 30 days from the date of delivery
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Returning Your Item/s
To return your item/s, you may login to your account, click on "My Orders," and select the order and item/s you wish to return. On the last step, you will click on “Download (The Return Label)” and print it out. Pikolinos will send you an email confirming your decision to return your order.
Upon receiving your return, our logistics department will carry out the necessary inspection to make sure your return is compliant to our returns policy. Once the return passes our inspection, your refund will be processed automatically. Your refund should be reflected on your account at your bank’s normal processing time.
Late or Missing Refunds
If you have not received a refund after being notified that a refund would be issued, first check your bank account or credit card again, and then contact your bank or credit card issuer. It may take some time before your refund is officially posted by your bank or credit card issuer.
If your bank or credit card issuer has not processed your refund after 30 days, please contact firstname.lastname@example.org.
In cases where you find that the size of the purchased product does not meet your needs (and without prejudice to the right of withdrawal that applies to you), you are offered the possibility of exchanging size within the period of thirty (30) calendar days from receipt of your order, without need for justification.
At Pikolinos we only accept size exchanges, if you want to replace the product with another design or colour, you must return the product and place a new order. To exchange a product purchased on the Pikolinos web site you need to access your user account and select the product you want to exchange. Click here to access “My Account”.
In the “My Orders” section in “My Account”, you can select the product you want to exchange by clicking on EXCHANGE SIZE. Once you have requested the size exchange, select the new size you need, confirm your shipping details and continue to follow the instructions for processing the size exchange.
Once you have requested the size exchange and selected the shipping method, you need to send the product via the Post Office following the instructions detailed in the exchanges and returns section of this website.
As soon as we receive your returned item, we will start the process of sending you the new size.
To exchange an item, it is important that the returned item is in the same condition as when it was received. As soon as we receive the package with your item, we will check its condition and we will process the size exchange. If the size in question is not available, we will refund the amount of the product.
If we do not receive the return within a maximum of 30 days from the exchange request, Pikolinos will cancel the stock reservation of the new size and the exchange request will be deleted.
Remember that all exchanges for products purchased online must be processed through the Pikolinos web site. At the moment it is not possible to exchange the size of items purchased on the Pikolinos web site at physical points of sale.
DISCOUNT VOUCHERS: SPECIAL TERMS AND CONDITIONS
PIKOLINOS may issue discount vouchers. Discount vouchers are promotional offers that allow a partial discount on the price of the order or product. Vouchers apply only to products and not to shipping costs.
There are different types of vouchers, the conditions of which are specified in commercial correspondence between parties (either by email or in the specific section of this website). In these cases, the specific conditions can be found in the text accompanying the voucher.
The terms and conditions of each campaign will be provided together with the distribution of the discount voucher.
Discount vouchers may have some additional restrictions or limitations (e.g. minimum order, specific redemption period, etc.) so we advise the customer to carefully read the specific terms and conditions of each voucher. By using or redeeming the voucher, you agree to the terms and conditions that apply to it.
The general terms and conditions of business indicated on this website, together with the specific terms and conditions of each voucher, are applicable to the discount vouchers.
It is essential to always refer to the applicable terms and conditions for full details or requirements of the voucher or offer.
The following are the general terms and conditions of the discount vouchers, applicable unless exceptions are provided for in the specific conditions of each campaign:
- To use the voucher you must be of legal age (18 years or older).
- Discount vouchers are individual and non-transferable.
- As a general rule, discount vouchers cannot be combined with any other promotions provided by the organiser, unless otherwise specified.
- Only one discount voucher can be used per order and per shopping cart.
- Vouchers are non-refundable.
- In the event that a voucher is of a higher value than your order, the difference will not be refundable, nor can it be credited towards a subsequent order.
- Discount vouchers are valid only for the purchase of a specific selection of products.
- Vouchers will be valid for a fixed period of time and will expire if they have not been used after the expiry of the voucher period.
- The sale, trade or purchase of discount coupons is not permitted.
ADVANTAGES OF PIKOLINOS CLUB MEMBERSHIP
The Pikolinos Club comes into force on the date on which these terms and conditions are published on the website and shall remain in force indefinitely. Notwithstanding the foregoing, given that the advantages of Pikolinos Club membership are benefits and/or special features voluntarily granted by PIKOLINOS to Club members, Pikolinos reserves the right to modify these terms and conditions at any time. In this case, Pikolinos shall inform Club members in advance through the communication channels provided for such purpose (email, website, etc.).
The modification or cancellation of any or some of the conditions of the Pikolinos Club shall not entitle the Club member to any indemnity or compensation whatsoever.
Pikolinos reserves the right to verify the identity of any Pikolinos Club member at any time.
You can become a member of the Pikolinos Club by simply subscribing to our Newsletter. Thus, all users who subscribe to the Newsletter and fill in the necessary information (marked with an asterisk) shall be considered members of the Pikolinos Club and shall enjoy all the advantages associated with it.
Section Advantages and Special Features of the Pikolinos Club describes all the advantages and special features associated with Pikolinos Club membership. For all matters not covered in the special features listed in section Advantages and Special Features of the Pikolinos Club, the provisions of the other sections of these general terms and conditions of purchase shall apply.
Advantages and Special Features of the Pikolinos Club
- Right to Withdrawal
Pikolinos offers the possibility for Pikolinos Club members to withdraw from their purchase within a period of sixty (60) calendar days following receival of the order, without the need for justification, provided that the product has not been used or damaged.
This advantage shall apply as long as the user fulfils the requirement of belonging to the Pikolinos Club prior to making the purchase.
- Birthday Treat
Given that you must provide your date of birth to join the Pikolinos Club, Pikolinos shall send you a birthday greeting via the email address provided by the Pikolinos Club member, which shall include a 5% discount off purchases at PIKOLINOS, valid for 30 days.
- Early Access to Offers and Promotions
All Pikolinos Club members shall be granted early access to any commercial promotions that PIKOLINOS publishes on its website and communicates privately to Pikolinos Club members by email.
- Welcome Discount
All users who join the Pikolinos Club shall be given a "Welcome Discount" for 5% off purchases valid for 10 days from the date on which they become a member of the club.
This discount can only be used once (it is an initial discount) and can be accumulated with other discounts and/or promotions.
- Special Draws
Pikolinos Club members may participate in specific draws that shall be announced and published on the Website. Simply being a member of the Pikolinos Club entitles you to participate in these competitions, although the specific terms and conditions and requirements of each competition shall apply to your participation in them. Special draws shall be advertised and published appropriately on the Website, detailing the specific characteristics of such draws.
- Free cleaning kit
Members of the Pikolinos Club have the right to receive PIKOLINOS cleaning products for free, specified as follows:
For the purposes of this perk, cleaning products means: a cleaning kit.
This perk is associated with purchases of PIKOLINOS products and may only be exercised by customers who joined in 2023, make a purchase in 2023 and expressly request it, with no more than one cleaning product per year per customer.
Valid only for Online Store customers.
The provisions of this clause lay out a perk for members of the Pikolinos Club, without prejudice to the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Consumer and User Protection Act and other complementary laws, and is not considered a limitation on their rights.